Advisa Solicitors is authorised and regulated by the Solicitors Regulation Authority (SRA) with
registered number 487072. A copy of the SRA’s rules can be found at:

https://www.sra.org.uk/solicitors/standards-regulations.

Our registered office is 4th floor, 33 Cavendish Square, London, W1G 0PW.

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Complaints

We aim to provide the highest possible standard of professional advice and service. If you are unhappy with any part of our work or service provided then please let us know immediately. We will aim to deal with the problem quickly and we have a complaints procedure to help us sort out your matter. You can read our full complaints policy here.

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If our complaints procedure does not sort out the problem for you then you may want to refer the matter to the Legal Ombudsman Service at PO Box 6806, Wolverhampton, WV1 9WJ. Their website can be found at legalombudsman.org.uk or they can be called on 0300 555 0333.

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They will look at the complaint independently and it will not affect how we handle your case. They will check that you have tried to resolve your complaint with us first. Complaints to the Legal Ombudsman must be made:

• Within 6 months of receiving a final response to your complaint;

• No more than 6 years from the date of act or omission;

• No more than 3 years from when you should have reasonably known there was cause for complaint.

 

If you have any concerns about our behaviour then you can make a complaint to our regulatory body, the Solicitors Regulation Authority (“SRA”). This could be for issues relating to dishonesty or treating you unfairly because of your age, disability, race or other immutable characteristics. The SRA can be contacted through their website at the following link: https://www.sra.org.uk/consumers/

Data Protection

Any data that you submit using this website will be held by our firm as Data Controller and will be held securely for 12 months before being securely and confidentially destroyed. Your data will not be disclosed to any third parties without your consent and will only be used for responding to your query.

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You have the right to be informed about what data we hold about you along with other rights set out in the legislation. Further information about your rights under the data protection legislation can be found at www.ico.org.uk. 

Professional Indemnity Insurance
Advisa Solicitors compulsory professional indemnity insurance covers acts or omissions arising out of the Firm’s professional business and is provided by Travelers Insurance Company of 1 Creechurch Lane, London, EC3A 5AF. For further information you may contact our compliance officer Lisa Reid at Lisa@advisasolicitors.co.uk.